Cancellation policy

Order Cancellation Policy – Bianca’s Touch

Last Updated: 10 March 2026

At Bianca’s Touch, we value your trust and aim to make every purchase seamless and enjoyable. If you need to cancel an order, please review the details below. This policy applies to cancellations requested before your order is dispatched (i.e., during the 1–3 business day processing window outlined in our Shipping Policy).

Cancellation Eligibility

  • You may request to cancel your order at any time before it ships.
  • Cancellations are most straightforward within the first 24–48 hours after placing your order (before processing begins).
  • Once your order has been processed and dispatched (tracking number issued via email/SMS), cancellation is no longer possible. At that point, please refer to our Returns & Refund Policy for post-delivery options (14-day change-of-mind returns or faulty item handling).

How to Request a Cancellation

  • Email us immediately at info@biancastouch.com with:
    • Your order number.
    • Reason for cancellation (optional but helpful).
    • Full name and email used for the purchase.
  • We’ll confirm receipt and process your request as quickly as possible (usually within 1 business day).
  • If your order has not yet shipped, we’ll cancel it and issue a full refund to your original payment method.

Refunds for Cancelled Orders

  • Full refund (including any shipping fees paid) will be processed to your original payment method.
  • Processing time: 5–10 business days (may vary based on your bank or payment provider), starting once cancellation is confirmed.
  • No restocking fees or cancellation penalties apply.

When Cancellations May Not Be Possible

  • If your order has already been processed and dispatched (e.g., packaged and handed to our courier partners), we cannot cancel it. You’ll need to wait for delivery and follow our Returns & Refund Policy (e.g., initiate a return within 14 days for change-of-mind).
  • For personalized, custom-engraved, or made-to-order items (if applicable), cancellations may be limited once production begins—check product details at checkout.
  • We reserve the right to refuse cancellations in cases of suspected abuse (e.g., frequent cancellations).

Important Notes

  • We process orders quickly (within 1–3 business days as per our Shipping Policy) to ensure fast delivery of your elegant, non-tarnish jewelry—so act promptly if you need to cancel!
  • If we’re unable to fulfill your order (e.g., out of stock or unforeseen issues), we’ll notify you immediately and issue a full refund—no action required from you.
  • This policy aligns with South African consumer protections under the Consumer Protection Act (CPA) and Electronic Communications and Transactions Act (ECT Act), ensuring fair treatment for distance sales.

We’re here to make things right—questions about cancellations, orders, or anything else? Reach out anytime at info@biancastouch.com. We respond quickly and appreciate your understanding!

Happy shopping! 💎✨

Brand: Bianca’s Touch
Location: Mbombela, South Africa